Enhanced care coordination can benefit patients with multiple chronic illnesses

The CareFirst Patient-Centered Medical Home (PCMH) program aims to improve health care services, particularly for patients with multiple chronic conditions. The program includes nurse care coordinators and individualized patient care plans. Researchers surveyed 1,308 patients and found most had overall positive experiences with their care management. However, many had issues with obtaining care during evenings, weekends and holidays, suggesting a need for additional access to care.