When it comes to imagining the future, customer service often gets painted in a dystopian light. Take the 2002 sci-fi film Minority Report. Tom Cruise’s John Anderton walks into the Gap, an identity recognition system scans him, and a hologram asks about a recent purchase. This content was produced by Insights, the custom content arm of MIT Technology Review. It was not written by MIT...
Algorithms can change the course of children’s lives. Kids are interacting with Alexas that can record their voice data and influence their speech and social development. They’re binging videos on TikTok and YouTube pushed to them by recommendation systems that end up shaping their worldviews. Algorithms are also increasingly used to determine what their education is like, whether they’ll...
US President Donald Trump has successfully moved the nation backwards on climate change, even as the world grapples with increasingly devastating fires, heat waves and droughts. His rollbacks of major environmental policies, should they survive legal challenges and subsequent administrations, could pump the equivalent of 1.8 billion additional metric tons of carbon dioxide into the atmosphere...
Five of California’s 10 largest fires in modern history are all burning at once. Together, this year’s wildfires have already destroyed 4,200 buildings, forced hundreds of thousands of people to flee their homes, and scorched more than 3.2 million acres across the state. That’s larger than Yellowstone and Yosemite National Parks combined, and nearly half…